Here is the Sisters' policy on tickets. Hope someone can use them!!
Substitution, Refund, and Waiting List Policy
Your substitute is welcome if you are unable to attend. The process is simple. Have the ticket buyer log on to TicketLeap, where the workshop was purchased, to change the ticket name and email address. Click here for the TicketLeap link and instructions.
New refund and waiting list policy
We no longer offer refunds for professional development events. We encourage you to send a colleague in your place (see above for substitution process). If that’s not possible, we are happy to mail the workshop materials (workbook and tools distributed at the live events) upon request. Contact us at info@thedailycafe.com to request materials.
We also no longer manage waiting lists for events. Despite our best efforts to be fair and timely, waiting lists turned into a disappointing experience for many. Instead, we will announce any newly available seats via Facebook and Twitter (and our newsletter, when timing allows).